How can we help?
For Necromangler and Critterton
Write to us at contact@secondplayerstudios.com. Tell us which game, your device and what happened, and a screenshot helps a lot. We are a small studio and we answer every message ourselves.
Where is my progress saved?
On your device, and only there. Our games have no accounts and no servers, so your save lives in the game's own storage on your phone or tablet. That is also why we cannot look up or restore a save for you: we never have a copy.
Will I lose my progress if I uninstall?
Yes. Uninstalling the game deletes its save along with it. Updating the game from the store keeps your progress.
Can I move my progress to a new phone?
Progress does not sync between devices, because nothing is stored online. Your purchase does carry over: install the game on the new device with the same store account and you will not be charged again.
Do I need an internet connection?
No. Both games play fully offline, with no sign-in. You only need a connection to download them from the store.
Are there ads or in-app purchases?
No. Each game is a single purchase, and that is the whole price. Nothing is locked behind extra payments.
I would like a refund
Purchases are handled by the store, so refunds are too:
- Google Play: follow Google's refund instructions.
- App Store: request one at reportaproblem.apple.com.
Privacy
Neither game collects any personal data. Read the full policies for Necromangler and Critterton.